Fletcher & Blackwood Returns and Refunds Policy
Returns & Refunds Policy — Fletcher & Blackwood
At Fletcher & Blackwood, customer satisfaction is very important to us. However, if for any reason you are not completely satisfied with your purchase, you may request a return in accordance with the policy described below.
Return Conditions
In order to make a return, the following conditions must be met:
- A return request may only be submitted once the product has been physically received.
- Return shipping costs are the sole responsibility of the customer, including any international shipping costs.
- Items must be unused, unwashed, undamaged and in their original condition, with all tags still attached.
- Trying on items is permitted, but they must not have been worn.
- Orders placed with the intention of purchasing multiple sizes or variations in order to return part of the order are not permitted.
If a returned item does not meet these conditions, we reserve the right to refuse the return.
Sale Items
Items purchased during a sale or at a discounted price are excluded from our standard return policy and cannot be returned for a refund. However, we do offer a partial store credit for sale items under the following conditions:
- The store credit will be issued for a maximum of 50% of the amount paid for the item.
- The item must meet all standard return conditions (unused, unwashed, undamaged, with original tags attached).
- A store credit request must be submitted within 14 days of receiving your order by contacting us at info@fletcherblackwood.co.uk.
- Store credit is valid for 12 months from the date of issue and can only be used on future purchases at Fletcher & Blackwood.
- Store credit cannot be exchanged for cash.
Return Process
To return an item, please follow the steps below:
- Submit a return request by contacting us at info@fletcherblackwood.com within 14 days of receiving your order.
- Once your request has been approved, you will receive the return address from our logistics partner.
- The item must be returned at your own expense, including any international or customs shipping costs.
- We strongly recommend using a tracked and confirmed shipping method, as we cannot be held responsible for lost return shipments.
Returns sent without prior approval may not be accepted.
Refunds
Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- The purchase amount will be refunded within 14 days.
- Refunds will be issued via the original payment method used at the time of purchase.
Please note that original shipping costs are non-refundable.
Liability & Order Accuracy
Customers are responsible for providing the correct shipping information when placing an order.
- We cannot be held responsible for lost or undelivered packages if tracking confirms delivery to the address provided by the customer.
- If an incorrect address was entered during the checkout process, responsibility lies with the customer.
- Address corrections must be communicated within 24 hours of placing the order.
Contact
If you have any questions about returns or refunds, please contact us:
Fletcher & Blackwood 📧 info@FletcherBlackwood.co.uk
Our customer service team will be happy to assist you.